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Two simple policies to carry out bookings through negotiation practices, allowing partial bookings and not allowing them, are presented in this study.
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There was a significant difference between Choose and Book and Partial Booking patients in terms of the specialty division they were under, with more of the Partial Booking patients under Ambulatory Care (Table 1).
Among those who reported being given a choice, there was no statistically significant difference between Choose and Book and Partial Booking patients.
This is a small study; non-significant statistical test results in comparisons between the Choose and Book and Partial Booking patients should not be over-interpreted given the limited power.
Matching between Choose and Book patients and Partial Booking patients was also limited.
Overall, 52% (53/102; 95% CI: 42 to 61%) of patients felt they had been given choice over their appointment: Choose and Book patients more often than Partial Booking patients.
Using a structured questionnaire in two variants, we evaluated attitudes and experiences among patients referred to the Hillingdon Hospital (Hillingdon site only) through Choose and Book or through the conventional booking process, Partial Booking.
Only 21 patients were appointed due to a partial booking system where parents had to phone in to book their appointment once notified by the hospital by letter.
Partial Booking is where a GP sends a written letter of referral to a specified hospital.
A further 57 patients were referred through the conventional Partial Booking referral process, 19 matched and 38 from additional clinics.
A matched sampling methodology was adopted recruiting patients who were present in the same outpatient waiting area at the same time and who had come through Partial Booking.
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