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The answer may lie in the widespread switch to paperless statements, where an account can only be viewed online.
If there is a wider lesson in Sally's story, it is not to agree to paperless statements.
Set up online access for bank accounts and bills, sign up for paperless statements and ask employers to pay you digitally or via direct deposit.
Just pay in £500 per month and sign up for internet banking and paperless statements and correspondence to get the rate, there's no need to move your direct debits.
TSB's Classic Plus account, again with no monthly fee, pays 5% on balances up to £2,000, provided you pay in a minimum of £500 a month and register for internet banking, paperless statements and paperless correspondence.
Having moved over to paperless statements in 2010, I had been checking that my wages were leaving my business account held with HSBC at the end of every month.
Similar(43)
While there's no way around the minimum at Vanguard and T. Rowe, as the table below shows, you can get around the $20 account maintenance fee at either mutual fund company by signing up for paperless account statements.
The fix: Your best, most modern solution is to sign up for paperless, electronic statements.
If the problem persists you could, of course, opt to go paperless and view statements online.
Financial Cleaning: Are You Asking For Trouble With Paperless Credit Card Statements?
Discover helped pioneer paperless credit card statements, eliminating millions of pounds of paper from landfills each year.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com