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They don't know how many bills they receive each month as they pay (or don't pay) whatever comes in the mail or into their inbox (paperless bill pay).
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To view your bill, under the heading "My Billing Summary," select the link beside "Paperless Billing".
"I figured here's a baby boomer finally getting comfortable with paperless bills," he said.
So you might have thought that paperless billing would be the answer to all our prayers.
I have been on paperless billing for years and have supplied them with meter readings every quarter.
A letter from Verizon came in the mail July 18. "Thank you for enrolling in paperless billing," it began, noting that this was an "environmentally friendly" choice.
That should stand you in good stead – although npower says you maintained an online account with paperless billing so you would have received regular emails/bills.
Consumers can save £1.25 a month by switching to paperless bills and get a larger reduction if they pay by direct debit.
While companies are seeing an increasing number of their customer base opting for paperless bills and notices, they still rely heavily on paper to communicate with consumers.
The questions range from sweeping queries about recycling programs and energy efficiency to specific ones about paperless billing and reused towels.
The advent of paperless billing probably helps the companies, too, with busy householders failing to spot that they are paying way over the odds.
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CEO of Professional Science Editing for Scientists @ prosciediting.com