Exact(1)
while KPIs are more specific ("Decrease in number of product packaging complaints").
Similar(59)
Since Lincolnshire created its dedicated packaging team, complaints about excess packaging have risen to nearly 100 annually from 3, Ms. Foster said.
With packaged account complaints the "uphold rate" – where the ombudsman finds in the customer's favour – is just 10%.
Another disputed area, beyond residuals, is the so-called creative rights issues -- a package of complaints by writers who felt they have not been treated as equal partners in the filmmaking process.
However, the banks are likely to be cheered by the ombudsman's disclosure that with packaged account complaints, the "uphold rate" – where it finds in the customer's favour – is just 10%, compared with an average rate for financial products of 57%.
By positively packaging your complaint, the person on the receiving end will be less defensive and more motivated to make a change.
The packaging draws two complaints.
A spokeswoman for the ombudsman said: "Even though we expect the number of packaged bank account complaints to grow, we do not expect it to reach anything like the scale of PPI".
The Book Depository, which focuses on traditionally bound books rather than anything electronic, sometimes seems as if it were designed to be the anti-Amazon: its Web site is ugly and hard to navigate, whatever book I want is always out of stock, the packaging is inadequate and complaints don't yield much more than a shrug.
* * * Complaints about packaged current accounts increased by a third last year, the Financial Ombudsman said.
New complaints about packaged bank accounts more than doubled to 44,244.
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