After it has axed a couple of thousand jobs, including by outsourcing posts to India (groan), Capita wants to ramp up "a proprietary robotic solution to achieve scale automation across some of our operations".
India is outsourcing outsourcing.
The new outsourcing hot spot?
Outsourcing firm Capita has posted a sharp rise in revenue, after rivals were hit by bad publicity for overcharging the government.
But the privately held company, which also runs retirement services, brokerage and benefits outsourcing businesses, said it posted record sales of bond and money market funds last year, helping offset stock fund declines.
The approach to outsourcing that Macpherson outlines in this post is rational and workable in many scenarios: offshore whatever can be offshored and have the people on the scene focus on capturing the action.
The biggest outsourcing firm in India, Tata Consultancy Services, posted a 33percentt increase in quarterly profit, topping expectations, as overseas corporations continued to ship work to India.
But it is the present, the post cold war, post 9/11, post outsourcing nature of Indophobia that we must return to, history in tow.
"They're privatizing the postal system piece by piece through outsourcing and downsizing, selling off assets, closing down post offices and driving business to private mail companies" says Steve Hutkins, a professor at New York University.
Managing outsourcing requires an understanding of outsourcing strategy, the benefits and risks of outsourcing, the evaluation process, and the methods to managing outsourcing providers.
