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The firm has been busily rebranding its business in the 16 African countries where it operates, investing in new kit, outsourcing operations (for which it is famous at home) and trying to win market share.
He describes the satellite communication links and state-sponsored, tax-free technology parks that made software-related outsourcing by foreign firms viable, and the tsunami of outsourcing operations at the beginning of the new millennium.
Aon, based in Chicago, plans to integrate Hewitt with its existing consulting and outsourcing operations and create a new unit, Aon Hewitt, after the deal closes.
Offshoring, the practice of outsourcing operations overseas, usually by companies from industrialized countries to less-developed countries, with the intention of reducing the cost of doing business.
CBaySystems, which is listed on the London Stock Exchange, provides billing and other services for U.S. hospitals and has outsourcing operations in India.
It emerged that Theresa May, as home secretary, was warned on several occasions last year of potential risks linked to outsourcing operations to India.
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DLA Piper, a big American law firm, plans to set up its own outsourcing operation next year.
They were clumsy and resorted to working as an outsourcing operation for the Gambino crime family, but before long they were all rounded up, and the betrayals began.
Converting free schools into an outsourcing operation would take off much of the idealistic gloss.
The problem is that one IT manager figuring out the flow of data in an enterprise doesn't work in an outsourcing operation where there are 60,000 servers.
"If there's a city outage for the outsourcing operation, very few companies have ever planned for that," says Sudin Apte, principal analyst in Forrester Research's IT services sourcing and vendor management research group.
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