Electric cooperatives are widely considered industry leaders in customer service, and some investor-owned utilities have also demonstrated success (as mentioned below), so presumably there are lessons about customer outreach that all utilities could learn.
For homeowners who are behind in their payments, we've seen the utility of community outreach and help from skilled counselors who are connected to the communities where they work -- with many families able to renegotiate their mortgages and make them affordable.
Zilowatt, based in Palo Alto, has worked with a handful of school districts in the San Francisco Bay Area and will supply interactive educational kits to the Palo Alto schools this fall for an outreach program sponsored by the city's utility department.
The aim of this study was to evaluate the acceptability, utility and clinical impact of an educational outreach visit (EOV) on nurses' provision of mechanical prophylaxis to hospitalized medical patients using a prospective, uncontrolled, before-and-after design.
In this special issue of Evolution Educationn and Outreach, many different authors argue for the importance and utility of coevolution as a topic for classroom exploration and for good reason.
All of the models were described according to three utility functions, one for each of the two outreach services and one for the opt-out alternative.
Past research has demonstrated the validity and utility of the EALS (Hawley et al., Evol Educ Outreach 4 117 132, 2011); however, the 104-item long-form scale may be excessive for researchers and educators.
Registry records of men meeting initial inclusion criteria were imported into an information management utility developed for this and other preventive and chronic disease outreach interventions [ 9- 12].
"This time of year, energy is one of the best gifts," said Debra D. Harmon, who coordinates customer outreach programs for Consumers Energy in Jackson, Mich., that state's largest electric and natural gas utility and a unit of CMS Energy.
Officials of the Bloomberg administration say an outreach team from Small Business Services has taken steps to make sure stores are accessible, extend utility payment plans and check that signs advise passers-by where obscured businesses are located.
