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"Unfortunately, our normal procedure was not adhered to, so the claim will now be proactively handled by our specialist large and complex loss team," says a spokesperson.
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"Our normal procedures would have resulted in police attending the scene and we apologise that this did not happen," he said.
The FCA declined to elaborate, while the FRC said: "We are making inquiries into the Co-op's financial reporting in accordance with our normal procedures.
"In line with our normal procedures for serious cases, we have initiated a thorough review of the clinical care for this case and will also fully support the review which is being carried out by the Department of Immigration and Border Protection".
However, if once we have had a chance to review the footage we or the UKBA believes there is grounds to investigate then we will obviously do so, in line with our normal procedures".
Apple, whose son was four when she was held, added: "It has got to the stage where every protest is so repressively policed that it's become impossible to have a voice on the streets". The Kent police assistant chief constable, Andy Adams, said yesterday: "We recognise that people have made complaints, and we are dealing with these in accordance with our normal procedures.
"Our normal procedures would have resulted in police attending the scene and we apologise that this did not happen".
"We have continued to follow our normal procedures, which include not filing flight plans, not radioing ahead and not registering our frequencies," he said.
A spokesman added: "When we noticed Heather Armstrongs post we took immediate steps to contact her and resolve the issue through our normal procedures".
Mr Walsh said no-one had been sacked due to the failures but said anyone not up to the job would be "dealt with through our normal procedures".
What happens when a qualitative/theoretical scholar of gender/sexuality and cultural studies and a quantitative behavioral scientist step outside the boundaries of our respective disciplines, risking disruptions to our normal procedures and cherished political and theoretical commitments?
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com