Drawing on paradox and organisational conflict literature, this study emphasises the role of cognitive conflict, generated by PMSs, in shaping the relationships between competence ambidexterity and innovation ambidexterity.
For years, the staff have been confronted with cost-cuts, continuous and sometimes conflicting organisational changes and changes at the top.
Consequently, there are conflicting organisational forces that discourage operator intervention in some situations and encourage it in others.
It is clear that the impact of such a change could be a contributing factor leading to an organisational crisis, causing conflict among professional groups.
In some studies, psychological distress was also associated with exposure to role ambiguity, interpersonal conflicts, low organisational justice, and bullying, threats, and violence at work.
1 4 However, research in the past 20 years among police officers has shown that organisational stressors such as conflicts, work load and lack of support are more likely to be adverse sources of stress than operational stressors.
This detracted from effective communication between organisations hampered decision-making and coordination in an environment characterised by multi-organisational involvement and conflicting demands (Paton et al. [1998]).
"Learning and continuous improvement at the heart of a more human system where we eliminate any conflict between organisational priorities and what is right for the patient sitting in front of you".
Research on casual work arrangements has focused inter alia on the commitment, roles, job satisfaction, conflict, perceived organisational support, organisational citizenship behaviours, health and well-being of contingent workers, and their performance in the workplace (18, 27).
Short- and long-term organisational goals are frequently in conflict.
