Exact(10)
A South Woods inmate, whose paperwork was lost for five months, enclosed a letter to the Department of Corrections ombudsman: "As much as I try to be accountable for the things that I do while in this system and in preparation for my release," he wrote the ombudsman, "it seems like somewhere along the line I would get the same back in return".
As for the ombudsman, it seems to have ignored its own rules by apparently closing your case after announcing its decision.
HSBC initially told the ombudsman it wasn't responsible for the default notices.
When cases did make it to the ombudsman, it found in customers' favour in just under two-thirds of them.
The bank's policy was to destroy documentation after seven years and it told the ombudsman it was unable to trace the necessary paperwork so the complaint was not upheld.
But the Mr L case suggests that if Mrs Turney, or anyone else kicked out by their bank were to complain to the ombudsman, it is more likely than not they would win.
Similar(48)
Sally is considering taking her case to the ombudsman, but it says she may not have much joy– it can only rule if the banks acted improperly, and can't take action against the recipient.
It's one thing to upset the Norwegian consumer ombudsman, but it's a whole different matter when you're dealing with Brussels.
The ombudsman says it has seen the fallout of MMR in the complaints coming to it in the past year, and now receives about 30 a week from people who are unable to port their mortgage (take their loan with them to a new property).
Cage, which campaigns on behalf of terror suspects allegedly denied legal rights, has lodged a formal complaint to the financial ombudsman after it was forced to the brink of closure when its bank accounts were shut down.
"A psychological nightmare" is what the Post ombudsman calls it.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com