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I'm not the champion of the customer.
Then it's the fault of the customer.
But hearing the voice of the customer is not enough.
You have to read the mood of the customer.
"It's taking advantage of the customer," he says.
The role of the customer assistant is changing dramatically.
"But can you take care of the customer?
They must be in the skin of the customer.
The voice of the customer is being heard".
It's got to meet the profile of the customer".
Similar(1)
"We expect teams to do primary, voice-of-the-customer research," says business professor John McCreery.
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Since I tried Ludwig back in 2017, I have been constantly using it in both editing and translation. Ever since, I suggest it to my translators at ProSciEditing.

Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com