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Managers now speak constantly of customer care.
"She's not replacing anybody, she's supplementing the existing force of customer care representatives," Mr. Bosco said.
The airlines are bearing the cost of customer care, and for operating extra flights.
However, many shoppers at ehealthinsurance.com are considering 2013 plans, says Carrie McLean, head of customer care at the site.
CSG Systems, a provider of customer care and billing solutions for cable and satellite companies, said it acquired Telution, a provider of operations support system software.
I wanted East Coast to understand that it was its total lack of customer care during those 12 hours that I found unacceptable.
Similar(16)
Six of those 10 ratings came from people who were part of the customer care team — the same team Lamont worked with.
This article envisions a new customer support solution that merges the efficiency of crowd-based Question and Answer (QA) sites with the effectiveness of traditional customer care services.
Despite the high population of suppliers, Ann manages to stay on top through a combination of quality customer care and carefully chosen bananas.
This is the type of information customer care representatives declined to share with me.
Hoteliers, meanwhile, will have even more incentive to up the standards of their customer care.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com