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survey of customer satisfaction.
They're a different type of customer.
Managers now speak constantly of customer care.
head of customer management, HM Passport Office.
Uber's use of customer data is instructive.
Consider these two examples of customer service.
"You've got to be mindful of customer service".
"We think there are better measures of customer enthusiasm".
Whatever happened to the pleasantries of customer service?
Gone too is a good deal of customer confidence.
"Collectors are our worst kind of customer," Mr. Felisa said.
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