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They were far better than trying to talk anyone round using the page in my script titled "objection handling".
Every new employee gets an "objection handling" document, their bible for dealing with unsure donors.
When someone tells you about the rising price of their weekly shop, or how their husband was recently diagnosed with bowel cancer, or how they're on their own now, alone in an empty house, continuing to flick through your objection handling booklet makes you feel like a sociopath.
A classic objection handling test by a sales manager will be " I don't think you are suitable for this position" make sure you ask WHY.
For example, the company started in 2001 to issue a series of training manuals for sales representatives called "Vioxx Objection Handling Module" with talking points to deflect doctors' questions.
The revelations in court testimony and defense evidence include accusations that Merck's Australian affiliate circulated a marketing publication in the guise of an independent medical journal for doctors and countered safety concerns by giving its sales representatives a training manual called the "Vioxx Objection Handling Module".
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Our training consisted of practising and learning a speech, which we would reel off at a person's front door, as well as being taught how to "objection handle".
Objection safely handled, you rebuild your argument before asking for a smaller payment.
The BBC Trust has written to the three appellants apologising for the way their objections were handled.
They say that such cases are rare, and that objections are handled responsibly when they do arise.
"It's a pretty hair-raising story that they're telling about how those objections were handled," Judge Korman said, adding later: "I just find this method of operation shocking".
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com