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"not user-friendly" is correct and usable in written English
You can use it to describe something that is difficult for someone to use, due to a lack of functionality or ease-of-use. For example: "The website's antiquated design and confusing menus make it not user-friendly."
Exact(39)
"We're not user-friendly".
It was not user-friendly.
"It's not efficient, not user-friendly, it's time-consuming".
"But it's not user-friendly for the moment".
"The script was not user-friendly," he told me.
"The script was not user-friendly," actor Tom Hanks later told the New Yorker.
Similar(21)
"Immigration law is confusing and convoluted and not user friendly," said David Leopold, a vice president of the American Immigration Lawyers Association.
He said the Sexual Offences Act was "not user friendly" although he said he could not recall whether he had pointed this out to government since the end of Pentameter Two.
For people with disabilities, fitness and recreational sports centers are reported to be generally inaccessible and not user friendly.
PCP labels are not user friendly as illustrated by the ingredient lists made up of technical names.
It blamed overloaded staff and data displays that were "not user-friendly --a problem that was recognized in 1994 buser-friendly --a
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Since I tried Ludwig back in 2017, I have been constantly using it in both editing and translation. Ever since, I suggest it to my translators at ProSciEditing.

Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com