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The model distinguishes six domains of integrated care (clinical, professional, organisational, system, functional and normative integration) and two primary care guiding principles (person-focused and population-based).
In turn, post-implementation cultural harmonization may be used as evidence of normative integration.
Domains of integration are 1) clinical, 2) professional, 3) organisational, 4) systemic, 5) functional, and 6) normative integration [ 24].
Normative integration involves "developing common integration goals, identifying and addressing communication gaps, building clinical relationships and trust" [ 11].
A cognitive approach to understanding and measuring normative integration complements dominant cultural approaches and allows for more fine-grained analyses.
Our study identified the importance of normative integration to the effective integration of CCNTs in the urgent care system.
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In the following literature review, I argue that the lack of linkage between normative concepts of integration and analytical concepts of integration policy intervention is an important pitfall in the comparative study of immigrant integration policies.
This neglect is all the more surprising since normative notions of integration are themselves behavioural expectations that refer to the process dimension of integration, but are rarely stated explicitly as a characteristic of a policy regime.
Critiques of the normative basis of integration discourses, and their (somewhat ironic) exclusionary potential are by now well developed (e.g., Rytter, 2010; Schinkel, 2011).
Therefore, it is important to distinguish this conception from the one used here as a normative concept of integration and a subsequent model of policy.
The framework may help to translate normative notions of integration into useful analytical concepts of policy intervention to identify complex causal relationships.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com