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Don't just listen to people's words, watch non-verbal behavior.
Model constructive non-verbal behavior and coach people who (perhaps unwittingly) interject negative expressions.
They use appropriate verbal and non-verbal behavior in cross-cultural encounters.
With them, you'll have to pay far greater attention to their non-verbal behavior for that feedback.
Ensure your non-verbal behavior supports what you're saying by adopting both a neutral posture (neither leaning in nor out) and tone of voice.
This paper discusses a set of empirical studies that attempted to replicate human human non-verbal behavior.
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In round 1, we provided the experts with a slightly modified version of the Four Habits Model that only contained physician verbal communication behaviors (i.e., non-verbal behaviors such as "convey empathy non-verbally" were not included) and a list of proposed patient verbal communication behaviors (herein referred to as "patient behaviors") within each habit.
A systematic review of Beck et al, explored physician verbal and non-verbal behaviors that are associated with clinical and behavioral patient outcomes in empirical studies; some of these physician behaviors were found to be positively associated with health outcomes, including empathy, courtesy and interruptions in consultation [ 11].
You should also know which non-verbal behaviors are considered rude or inappropriate and which are commonly used (hand gestures, greeting by bowing, kissing or shaking hands, etc.).
Based on a review of the non-verbal literature, a framework was created that identified trustworthy and credible non-verbal behaviors across five areas and formed design guidelines for character interaction.
The robot, resulted from the combination of open-source hardware and software, is able to perceive sounds and to react through two non-verbal behaviors: hat's movement and lighting.
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Since I tried Ludwig back in 2017, I have been constantly using it in both editing and translation. Ever since, I suggest it to my translators at ProSciEditing.

Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com