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However, 121 of the women who were sent an appointment failed to attend for this (a non-attendance rate of 21% which is in keeping with other clinics).
In addition, information-sharing problems inflated the number of appointments recorded as 'did not attend'; the clinic's true non-attendance rate is likely to be considerably lower than the 15.7% initially documented.
The two groups will also be compared on the non-attendance rate as the intervention may improve motivation to attend.
In our study, the overall non-attendance rate was 14.4%.
A telephone visit reminder system was introduced in order to decrease the non-attendance rate.
A 60% relative reduction in non-attendance rate is considered clinically important.
A New Zealand audit showed a non-attendance rate of 17.2% [ 17].
The non-attendance rate for ophthalmology appointments (18.1%) in our control group was higher than the mean non-attendance rate for all the different hospital specialty outpatient appointments (12.1%).
Of the 340,146 who did not receive an SMS appointment reminder the non-attendance rate was 12.1%.
Combined new and follow-up appointment non-attendance rate is around 12% nationally across all specialities [ 10].
Amongst the patients who received an SMS reminder (447 patients), the non-attendance rate was 11.2% (50/447) (Table 1, Fig 1).
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com