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To describe the experiences of patients with lung cancer with a volunteer-based lay navigation intervention.
Every relevant statement was coded according to a taxonomy that corresponded with the interview questions on content, navigation, lay-out, language and applicability.
Lastly, information on facilitators and barriers in content, navigation, lay-out, use of language and possible improvements of the website features were collected by the following open-ended questions during the task interviews: What facilitators or barriers did you experience in the content, navigation, layout or used language of this feature?
The field of using or not using help when (suspected) sick with cancer can be complex, as shown in research on lay navigators where some patients declined navigation, but agreed with the staff to be monitored [ 50].
Patients attending these clinics will receive one of three interventions to increase screening uptake: lay patient navigator (LPN -based navigation, provider LPN -basedgationavigationed birthday CRC screening reminders.
Moreover, this is in line with research on lay person navigation and with the Institute of Medicine's advice to the US government [ 22, 23, 51].
The main advantages of the proposed navigation control architecture lies in its simplicity, modularity and flexibility, leading to a high performance of the control system.
The intervention involved a social worker and lay health worker navigation team that assisted patients in overcoming barriers to care.
A nurse practitioner was also included in the original navigation framework; however, because the nurse practitioner's navigation role duplicated clinical services present within the VA, such as cancer treatment education, we modified the team to include a lead social worker and lay patient navigator who regularly collaborated with clinical providers at the VA.
The patient navigation team comprised two full-time male navigators: one social worker and one lay health worker [ 29].
Hiring lay persons as navigators also made it easier to bring together a multilingual team, which is not a common feature of navigation programs elsewhere [ 35].
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