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The trouble this caused him was relatively minor ― after he got over the shock of seeing a terrorism flag on his credit report, he spent a few hours navigating customer service lines with the Treasury Department and the two credit bureaus.
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A customer interaction on Facebook can spawn Zendesk tickets, which then propagate inside of Salesforce; employee records from Workday can be seamlessly loaded into Salesforce's Work.com; financial analysts can navigate customer data in Zuora visually using GoodData.
Explanations of benefits can be difficult to understand, insurer Web sites cumbersome to navigate, and customer service woefully hard to contact.
Taxonomies are utilized in e-catalogs to facilitate customers navigating through a marketplace with the help of hierarchically structured concepts.
For customers, navigating car shops can seem like a daunting task, especially if you have no technical expertise.
In an effort to remind customers of navigating the brick-and-mortar stores, tabs across the top of the sites' home pages encourage shoppers to search for merchandise by designer.
Customers are navigating more easily.
CV: Most have a professional courier background or drive for Postmates or Instacart and are used to interacting with customers and navigating around cities. We spend a lot of time optimizing our courier routes, so the average courier [delivers] substantially more orders than with these other services.
With faltering steps, an elderly customer navigates her way to the end of a queue in the bright, airy and revamped branch of Barclays Bank.
Who hasn't felt his sanity tested while navigating the menus of automated customer-service lines?
"This past year was pivotal in both our own transformation and in partnering with our customers who are navigating their own digital transformations," said Satya Nadella, chief executive officer at Microsoft.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com