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Citimortgage, a unit of Citigroup, fared better at 15percentt, while JPMorgan Chase was among the most successful, modifying loans for 20percentt of eligible borrowers.
"The risk is that you could be modifying loans for people who don't need it," said Sharon Greenberg, director of mortgage strategy at Barclays.
Two of the nation's biggest lenders, JPMorgan Chase and Bank of America, are quietly modifying loans for tens of thousands of borrowers who have not asked for help but whom the banks deem to be at special risk.
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"We can't please everyone all the time," said Mr. Roberts, who added that the company had modified loans for nearly 300 of its roughly 500 clients.
In New York, New Jersey and Connecticut, the number of cases that lenders have modified loans for struggling borrowers has more than tripled in the past year, according to Hope Now.
(1) Congress should legislate, as it has in other areas of commerce, that there can be no class actions by bondholders against fiduciaries who in good faith modify loans for the purpose of foreclosure prevention.
The attorney general, Martha Coakley, and her investigators contend that the banks improperly foreclosed on troubled borrowers by relying on fraudulent legal documentation or by failing to modify loans for homeowners after promising to do so.
To date, Caliber has received just $3.3 million in payments from the Treasury Department for modifying loans in compliance with the federal Home Affordable Modification Program.
The monitor can, and should, request demographic information about the "consumer relief," and also should police the banks' adherence to tough new standards for modifying loans and processing foreclosures.
Chase and other banks have been sued for not modifying loans quickly enough under a government program intended to ease the crisis.
General Growth's problems have highlighted the difficulties for borrowers in modifying loans that have been securitized.
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