Near-miss event reporting systems have a successful history in managing risk in industries such as medicine, aviation, nuclear power, and the petrochemical industry.
By treating events of customer dissatisfaction as accidents, near-miss event reporting systems designed to reduce risks to safety in hazardous environments may be borrowed by the telecommunications industry.
"This is a can't miss event!
This methodology does not replace the need for other forms of adverse event detection (such as incident reporting [ 12]) as it will miss events that do not involve critical clinical deteriorations (for example, many potentially catastrophic 'near misses').
The highest numbers of missing values were found at part D (Frequency of event reporting): 3.8% to 4.5% of the responses to these items were missing.
The attitude of continuous improvement in Japan and event reporting of near misses in Taiwan were rated as low.
The National Hurricane Center reported 50 deaths, although the post event report provided by the French meteorological agency reported 44 people dead or missing.
Twenty-six percent of persons with adverse events reported missing at least 1 day of work because of symptoms.
National event reporting systems, both voluntary and involuntary, have begun to include near-miss reporting in their classification schemes, raising awareness for their detection.
