In this study, a new methodology of generating customer satisfaction models using a neuro-fuzzy approach is proposed.
Although, no single methodology, for the measurement of satisfaction is recommended over another, most studies use self report questionnaires [ 16, 17], which are less expensive, less time consuming, and have less potential bias towards false high scores than interviewer administered questionnaires [ 6, 16].
System usage records, questionnaires and interview results were used for evaluating the usability of the methodology and the satisfaction of using IKMAAS.
QUOTE methodology aims to standardise the measurement of satisfaction as the discrepancy between patients' needs, and the extent to which these needs are being met.
Although the methodology was not described, they found higher levels of satisfaction among nurses on the advanced levels of the ladder than among nurses on the first two levels.
The degree of satisfaction (28.6 %) used mixed methodologies.
Data analysis indicated a higher level of satisfaction and performance with the proposed methodology.
These high attendance levels, especially in the out-of-school methodology adopted in Zimbabwe, are reflected in the high levels of satisfaction for the programme recorded in the postintervention course evaluations by both boys and girls.
The methodology redefines the ultimate goal of design based on the qualitative notion of satisfaction, and formalizes the effect of designer's subjective attitude in the process.
Studies of patient satisfaction with similar processes of care internationally have previously reported high levels of satisfaction [ 7, 30- 33], but lack of consistent methodologies or outcome measures impedes direct comparison.
