Sentence examples for mediated customer from inspiring English sources

For one, today's shopper is a "mediated customer".

A San Francisco start-up called Get Satisfaction is the latest online ombudsman to try to mediate customer service complaints.

There are studies documenting perceived quality as mediating customer satisfaction and customer loyalty in some service industries [ 11, 33].

The influence of CR on customer loyalty is fully mediated by customer satisfaction (Loureiro and Kastenholz 2011).

From this stream of literature on developed countries, we infer that perceived CSR practices positively influence customer loyalty, and we posit that these influences are mediated by customer attitudes toward the focal brand.

In addition, the positive effect of culture on vehicle sales was mediated by customer satisfaction". "Fewer employees are engaged and we expect this trend to continue," says Ken Oehler, Global Culture and Engagement Practice leader at Aon Hewitt, a firm that has witnessed global employee engagement levels recently drop.

The service concept defines the how and the what of service design, and helps mediate between customer needs and an organization's strategic intent.

With more than 400 customers and a reach of 3.3 billion people in 65 countries, this makes for a substantial argument when it comes to mediating between customers' needs and carriers' demands.

This paper builds upon the service operations management (SOM) literature on customer contact by theoretically defining and empirically developing new multi-item measurement scales specifically designed for assessing technology-mediated customer contact.

Dahiyat et al. (2011) have examined the mediating roles of customer satisfaction and customer trust on the relationship between service quality and customer loyalty in Jordan's mobile service operators.

Customer satisfaction and trust have partially or fully mediating roles on customer responses (Walsh and Bartikowski 2013b).