On Tuesday, the Institute for Supply Management reported that an index measuring the service sector of the economy fell in January to its lowest level since October 2001, in the aftermath of the Sept. 11 terrorist attacks.
Treasuries surged in New York after an index measuring the service industry unexpectedly fell, raising speculation the Federal Reserve can refrain from raising its target interest rate until the second half of the year.
However, directly measuring the service response time is not always feasible or can be very costly.
In an intensively competitive market, measuring the service quality of any entity becomes vital to self-benchmark and, eventually, to improve the service quality beyond the predefined standards by the regulatory authorities.
The results showed that SERVQUAL is a valid, reliable, and flexible instrument to monitor and measure the services quality in private hospitals of Iran and enables the hospital managers to identify the areas that need improvement from the patients' perspective.
It measures the service capacity of charging stations, and is influenced by the traffic network and traffic flows. .
This article demonstrates the use of SERVQUAL to measure the service quality of an engineering design course for undergraduates.
SERVQUAL has been employed to measure the service quality provided to the students based on their level of satisfaction.
In order to measure the service disruption, we assess the throughput and the latency with 300 CNs and a tuple production rate of 15,000 tuples/s.
The hybrid DEA-SERVQUAL approach proposed in this study was effectively used to measure the service quality of a hotel in Tehran.
This paper attempts to measure the service quality of Malaysian banks through data envelopment analysis (DEA) based on 688 customers' survey data in line with predefined service quality dimensions.
