Sentence examples for measuring service quality from inspiring English sources
This paper addresses the problem of adequately measuring service quality using socialized data.
The first step in the development of Enterprise's current system was to devise a way to track loyalty by measuring service quality from the customer's perspective.
Based on this general framework capturing all stages of the electronic service delivery process, we develop a transaction process-based scale for measuring service quality (eTransQual).
In this domain, the overall evaluation of the organization is based on measuring service quality in terms of response times and cost.
Traditionally, survey methods are widely used to collect data for measuring service quality of business venues.
Therefore, Yelp offers a potential approach to measuring service quality of business venues at a large geographical scale.
Furthermore, the study examines the applicability of SERVQUAL, perhaps the most popular standardised survey instrument designed to measure service quality, as the measure of IT service quality.
Over the past decade, SERVQUAL has emerged as perhaps the most popular standardized questionnaire to measure service quality.
Although many instruments, such as SERVQUAL and E-S-QUAL, are available to measure service quality in general, to date there has been no instrument specifically designed to measure mobile service quality.
A modified version of the SERVQUAL instrument was evaluated to determine how effectively it measures service quality within the information service industry.
Given the many types of mobile services available, our aim in this study was to ascertain the essential characteristics of such services by conceptualizing, constructing, refining, and testing a multiple-item scale, M-S-QUAL, designed to measure service quality in the mobile environment.
