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Through surveys, we measure users' satisfaction of e-learning courses and classify quality attribute expectations into Kano Model categories.
We use a number of questionnaires to measure users' satisfaction of our application as well as some open-ended questions to identify the weaknesses of the system.
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QUEST uses different types of variables to measure user satisfaction, including those that take into account the environment, pertinent features of the person's attitudes, expectations, and perceptions, as well as the characteristics of the assistive technology itself.
Our purpose was to develop a validated instrument to measure user satisfaction with QAS USQASS).
Thus, this paper develops a validated instrument to measure user satisfaction as a surrogate measure of KMS effectiveness.
To evaluate the preliminary prototype system, questionnaires were used to measure user satisfaction with system usability by teacher and student.
Black box technique was used to evaluate application performances and Questionnaires were applied to measure user satisfaction with system usability by experts and students.
What is new and constitutes a strong point in our study is that we have added other quality indicators that measure user satisfaction (an essential aspect of the evaluation of service quality) and more psychosocial factors (legal advice) that can have an impact on the fight against inequalities and stigmatization [ 6, 48].
For measuring user satisfaction, using one of the online services of a live website is a good option.
In addition, we designed the user survey questions for measuring user satisfaction as the following: "How did the understanding of the given movie by watching the summarization?".
To this end, a Web-based survey questionnaire was assembled, based on previously reported instruments for measuring user satisfaction, usability, and user-based design.
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