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Mean consultation length was 27 minutes (SD = 10).
In these studies the estimate of mean consultation length was obtained from a government report [ 54].
In Switzerland the mean consultation length is however of 15.6 minutes, and is longer than in other European countries.
mean number of times patients with diabetes were seen by a healthcare professional (per annum); percentage of consultations annually involving practice nurses; or total time spent in consultations (minutes) annually and mean consultation length.
Our results are therefore believed to be relevant for most patients in primary care in western Switzerland even if our mean consultation length of 27 minutes seems to be longer than usual encounters [ 23].
Germany and Spain have a mean consultation length of between seven and eight minutes [ 43], Estonia nine minutes [ 41], UK 9.4 minutes [ 43], Netherlands 10.2 minutes [ 43] and Australia 14.6 minutes [ 54].
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The mean call duration of 7.78 minutes is, perhaps unsurprisingly, shorter than the average consultation length seen in English general practice (9.4 minutes), but is not dissimilar to face-to-face consultations reported [ 7] for Germany (7.6 minutes SD 4.3) and Spain 7.8 minutes (SD 4.0).
Average consultation length was around 15 min: viewing each consultation and completing the rating scale means each evaluation can take around 20 min.
This encounter length is on par with another study in Ethiopia, which found mean consultation duration of 7.82-min in public hospitals (Tateke et al. 2012).
The mean consultation duration for the patients was 6.26 minutes whereas the mean expected consultation duration was 14.02 ± 6.73 minutes.
The mean telephone consultation length was 7.78 minutes (SD 4.77).
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