Ancillary metrics may include customer satisfaction and brand image.
Social issues may include customer satisfaction, labour relations and standards, as well as gender and diversity issues.
The outcome indicators may include survival, satisfaction with health care services, and different patient related outcomes such as activities of daily living and HRQoL.
If they are met then the consequences may include job satisfaction, motivation organisational commitment; whereas if the psychological contract is not met, the result may be departure from the organisation or workforce [ 45].
The benefits of good patient education for cancer patients may include greater satisfaction with treatment choices, improved ability to cope during the diagnosis, treatment, and post-treatment phases, and reductions in anxiety and mood disturbances [ 3- 5].
In our 50s, we can see the shape our life has taken, which may include successes and satisfactions, but also mistakes and disappointments.
Examination of the outcome or results of the delivery of care, which may include medical outcome and patient satisfaction [5, 6]. .
Analyses of this kind are generally less quantitative than those described above and may include complaint and suggestion systems, customer satisfaction surveys, and careful analysis of reasons why customers switch to a competitor's product.
These little extras may include low-rate "incentive" loans, a satisfaction guarantee, free maintenance, roadside assistance, courtesy transportation and even complimentary service loaner cars.
For patients, the benefits of telephone consultations may include reduced travel time, reduced costs, and improved satisfaction (Car and Sheikh, 2003).
