Ancillary metrics may include customer satisfaction and brand image.
Social issues may include customer satisfaction, labour relations and standards, as well as gender and diversity issues.
A report from Washington's Department of Financial Institutions in April listed its practices, which, it says, may include forging customer signatures on expensive, unsuitable insurance contracts.
The plain fact is that most passenger trains, especially on such a crowded network as Southern's, will provide a better service to the public if they carry a member of the rail staff whose duties may include ticketing, customer service and dealing with safety and emergencies.
You can find toll-free numbers to call listed at the USDA website, along with websites that may include online customer service.
Experts include customers, salespeople.
These may include newly acquired large customers whose experience is less than stellar and who may be wondering why they chose your product in the first place.
These features may include online appointment scheduling, customer email/ text message confirmation, and even an iPhone application.
Qualitative goals are not quantifiable and may include objectives like improving customer service, broadening communication and expanding computer skills.
Analyses of this kind are generally less quantitative than those described above and may include complaint and suggestion systems, customer satisfaction surveys, and careful analysis of reasons why customers switch to a competitor's product.
