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Quality function deployment (QFD) is a customer-oriented design approach in processing new product developments in order to reach maximum customer satisfaction.
Considering three objectives, namely the maximum customer satisfaction, minimum incremental cost and minimum technical difficulty of DRs in NPP, an additive fuzzy goal programing model is proposed to obtain the optimal satisfaction under the preemptive priority structure of all goals.
Goal programming is adopted to attain the goals of maximum customer satisfaction and minimum cost of the product.
The maximum customer satisfaction and minimum total cost of the product are assumed as goals in the model.
A mixed integer linear programming model was presented to minimize transportation cost, early and tardy deliveries to achieve maximum customer satisfaction.
Maximum customer satisfaction and minimum total cost of the product are the objectives considered in case (1) and case (2), respectively, under single-objective approach.
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Design effort can be targeted at particular product features, which yield maximum benefits for customer satisfaction.
During these decades, however, the United States was also shifting to a service economy — a new reality that didn't always comport with the doctrine of "lean is good". The minimum number of required workers — a subjective standard at best — seldom yields the maximum level of customer satisfaction (or anything close to it).
With better customization, customer satisfaction can increase.
Customer satisfaction scores soared.
Customer satisfaction can increase.
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