Of course, even the most loyal guests occasionally find fault with low-cost hotels.
"Our immediate thoughts and sympathies lie with the many loyal guests, wonderful hoteliers and suppliers who are affected in addition to our unfailingly loyal team, both in Turkey and the UK.
When the hotel, under renovation since Jan .1, reopens in early May, the Oak Room will have been turned into a lounge as part of a rewards program for loyal guests.
Werner will be missed most for his ability to create his visions, whether in the world of finance or in building New Age Health Spa, an oasis for its loyal guests.
"It is about capturing that guest who is going to be loyal to your hotel," said Scott D. Berman, a principal at the accounting and consulting firm PricewaterhouseCoopers. "Hotels are expanding loyalty programs, expanding product offerings to satisfy what the most loyal guests want".
"Like most promotions, the short-term economics were tough, but the long-term payoff comes from highly satisfied guests who become valuable loyal guests, which is critical for the health of our brand and franchisees," Nick Shepherd, Carlson's chief executive said in a statement.
While the hotel isn't traditionally a big convention venue, board meetings and mid-size medical meetings are big business here, and doctors are among the hotel's most loyal guests.
Brian Richardson, VP Marketing and Communications, Fairmont Hotels & Resorts says, "Offering benefits that are valued and distinctive allows us to provide our most loyal guests with something unique – either during the stay or when they return home.
The Royal Playa del Carmen has enjoyed an excellent reputation and many loyal guests that have been returning there for years.
"The best way to avoid them is to join the hotel's loyalty program; hotels will often waive the fees for its most loyal guests".
We hope to create a longstanding legacy, a stop on the check list of visitors and a household name for locals and our loyal guests.
