Your English writing platform
Discover LudwigExact(39)
You have great loyalty scores and low customer churn.
But as our research shows, high customer satisfaction can mask low customer engagement.
Low customer wait times at restaurants can improve both customer walk-ins and satisfaction levels.
Honda's dealer and distribution system also benefits from low customer complexity in equally important, if less well-understood, ways.
Some companies have gone even further, making low customer effort the cornerstone of their service value proposition and branding.
"The industry is characterised by low customer satisfaction, a weak record of investment in skills and innovation and a cautious approach to increasing levels of output".
Similar(21)
Mr Leahy reckons that Tesco's low customer-acquisition costs and the trust it has developed with millions of shoppers give it advantages over a traditional bank-branch network.
This old-fashioned idea, called Direct Connect, helped Nextel become a major cellular player, and accounts for its preposterously low customer-turnover rate (less than 2percentt a year, Nextel says).
Led transformation of top-down controlled organization suffering from high patient-complaint volume and low customer-service scores to a Relationship-Based Care model focused on everyone's accountability to patients and co-workers.
The preliminary analysis done in this chapter illustrates that modern hybrid fiber-coaxial (HFC) networks are easily capable of achieving low customer-experienced outage rates and unavailability for video services.
However, when the membership fee was low, customers were more reluctant to go to another restaurant that offered a membership program.
Write better and faster with AI suggestions while staying true to your unique style.
Since I tried Ludwig back in 2017, I have been constantly using it in both editing and translation. Ever since, I suggest it to my translators at ProSciEditing.

Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com