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Repeatedly, she asked if I'd like customer service.
"Would you like customer service?" "Idiot!" "Would you like customer service?" "Moron!" "Would you like customer service?" "Whore!" As this insane tirade took place, my wife and 8-year-old son looked on in shock.
It's kind of like customer reviews you might read on Web sites, but these are essentially employee reviews of the company and our culture.
In this article, we assess five of the best-known marketing metrics: market share, net promoter score, the value of a "like," customer lifetime value, and ROI.
There's a reason to like customer calls.
("It's like customer service," she says vaguely).
Some, like customer lists, are generated during day-to-day operations.
Salesforce tended to focus on a company's outward-looking functions, like customer management.
Essential skills, like customer service, need to be learned in practice rather than understood in theory.
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I've sat through literally hours of office chat about its "never knowingly undersold" commitment and geisha-like customer service.
"We aspire to provide Zappos-like customer service," he says of its importance.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com