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As a landline operator, Telmex's best days lie behind it.
The two firms and Qwest, America's third-biggest landline operator, have already shed thousands of jobs and announced further lay-offs to cut costs.
The telecoms regulator Ofcom, which publishes its data every three months, said the Post Office's HomePhone service had overtaken TalkTalk to become the most complained about landline operator.
In London, the rush to blanket public Britain with Wi-Fi attracted not only mobile operators like O2, owned by Telefónica of Spain, but the landline operator, BT, a virtual mobile operator, Virgin, and the satellite TV broadcaster BSkyB.
A landline operator concentrated in the Southwest, Windstream was spun off this past summer by Alltel, now solely a cellular provider.
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Maintaining landline networks provides thousands of jobs (the landline operators support more pensioners than even the car industry does).
Ofcom said it expects landline operators to pass on the cost savings to customers and for mobile operators to offer more choice to customers.
Under the plan, the European Commission, the executive arm of the European Union, would begin regulating the fees that mobile operators routinely pay to lease the grids of landline operators.
The Ofcom data shows it is the most improved firm, but it continues to receive the highest number of complaints among landline operators.
Mr. Colao said he was worried that landline operators would use the additional revenue to lower their own prices and try to squeeze competitors like Vodafone.
On Tuesday, Ms. Kroes plans to announce a set of stronger measures to bar discriminatory behavior by landline operators as part of a comprehensive package of proposed regulations intended to increase broadband investment.
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