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For his part, Mr. Lynch acknowledged the meeting, but said it was just a customer visit that Mr. Quattrone organized.
For the Green Garmento to succeed requires not just a customer base, after all, but also a cultural shift within the dry-cleaning world.
And this last week, on a visit to Shanghai, Thomas Albanese, Rio's chief executive, posed for photographs with Chinese officials and declared China not just a customer but a partner.
That's right: Miller isn't just a customer, he bought the company.
"We don't have any doubles or triples or shared rooms and that's just a customer experience decision for us".
If he pats me on the back as I walk away, because he truly values me as one of his friends (rather than just a customer), my day and my life will be just a little bit brighter.
Similar(53)
By Amy Davidson Sorkin April 11, 2017 More than just a customer-service absurdity, the incident aboard United Flight 3411 points to the failings of America's infrastructure.
But just because a customer has a negative D&B credit assessment doesn't mean you should run the other way.
"Come on, BlackBerry, I always had some faith, but you just lost a customer.
"I'm sorry," she said, "but a customer is just a spot in the counter to me".
"The key is not to just be a customer.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com