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In the same year, the Sweden's Transport Agency decided to outsource its IT operations to IBM.
In the 1980s middle-class engineers from a dirt-poor socialist India somehow persuaded Western firms to outsource their back-office functions and bits of their IT operations to the subcontinent.
Now it's up to you: How are you going to sell the value of your IT operations to your management?
"We have to apply standard IT operations to the virtual world, to make the virtual world mimic the real," says Skoudis.
Virtual private networks are inherently complex to set up, often requiring someone from IT operations to configure on a networking appliance.
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More recently, Citibank sold some of its Indian IT operation to an Indian financial-software specialist called Polaris.
Vodafone's Japanese market share started to slide, and in 2006, it sold its operations to SoftBank.
In 1998, it modernized its operations to increase efficiency and reduce overhead.
It has since expanded its operations to the rest of India.
It has since extended its operation to destroy tunnels dug by militants to infiltrate Israel.
It is also hiring 150 new workers there as it shifts operations to a 24-hour, seven-day-a-week schedule.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com