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The phrase "issue was escalated" is correct and usable in written English.
It can be used in contexts where a problem or concern has been raised to a higher level of authority or urgency for resolution.
Example: "After several attempts to resolve the problem, the issue was escalated to the management team for further action."
Alternatives: "problem was elevated" or "concern was raised."
Exact(1)
This issue was escalated to the highest levels of the company and was corrected by Tuesday; and we have essentially turned off the feature that provided the e-mail addresses.
Similar(59)
"Even with results going well the issue was escalating and it was a major problem.
We are disturbed that the issue has been escalated".
It later said the issue was being escalated to support staff.
Updated at 1.00pm GMT 12.50pm GMT The issue could still be escalated through the managerial chain, Carney adds.
If the issue needs to be escalated, they can bee-line it to the nearest emergency room.
The issue will then be escalated, if necessary, to the appropriate organisation.
It was more of an issue some years ago when the growth of e-books was escalating quickly.
"His behaviour was escalating".
The racial rhetoric was escalating.
Mathilde was escalating.
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Since I tried Ludwig back in 2017, I have been constantly using it in both editing and translation. Ever since, I suggest it to my translators at ProSciEditing.

Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com