Nevertheless, researches involving usability in this particular domain are very rare.
Another direction could involve usability studies to investigate the trade offs between information collected and ease of the application process.
To address this problem, this paper presents a two-phase evaluation framework involving usability experts (phase 1) and end-users (phase 2).
Based upon conceptual models in the areas of IS and technology adoption, and using responses from 1992 users, we validated a five-dimension service quality instrument involving: usability, usefulness of content, adequacy of information, accessibility, and interaction.
The majority of literature in the healthcare field involves usability testing of online health information systems, such as computerized order entry systems.
While our usability testing provided critical information during the development process and our sample size was comparable to other studies involving usability testing [ 71, 72], a larger sample may have provided the feedback necessary to more effectively present the uncertainty and the message of neither endorsing nor opposing screening.
This is, in particular, seen in studies where users were involved as usability inspectors [25, 43, 53, 54] and in studies where inquiry methods were applied for stand-alone usability evaluations [20, 28, 30, 55, 56].
Eric Danas, a geophysicist who worked for years in the oil exploration industry, became involved in usability after seeing how information could be tailored to different audiences.
Users involved in usability evaluation may generate two types of data.
The input involved patient usability tests, practice workflow observations, learning collaboratives, and patient feedback.
