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When scripts went unsigned past the 48 hour deadline, a delicate act of brokering was needed, balancing the immediacy of a patient waiting at the front desk, the reluctance to interrupt consultations, and face-saving work on behalf of the doctor and organisation.
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Some apparently wandered around the hospital interrupting consultations and disturbing other patients.
It would be unethical to perform an experiment by interrupting 'real' consultations when there are data indicating that interruptions cause harm.
Some patients discussed the importance of privacy during encounters and mentioned that their privacy was interrupted during consultations with the doctors due to knocking on the doors and interruptions from other patients or colleagues.
3. Block users: Clinicians that interrupt the consultation to use the computer, often leaving the patient sitting quietly.
Approximately two thirds, regardless of the age group, found acceptable that the doctor interrupt the consultation, once, because of phone calls.
Without interrupting the consultation, the COs recorded the findings of each medical history and physical exam as conducted by the TM, using standardized instruments.
Another study in the United Kingdom found 6.4% of consultations interrupted by the telephone and 1.9% by a person [ 3].
Weaknesses related to patient-provider communication were discussed such as the unfriendly welcoming, interrupted privacy during consultations and poor attention by the doctors due to use of computers during consultations.
One study performed in Ireland found that 25% of general practice consultations were interrupted, and approximately 10% were significantly interrupted; over half of these interruptions were by the doctors' telephones [ 4].
Half the consultations were interrupted.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com