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A couple of years later, the Royal National Institute for the Deaf set up a new interpreter agency, and the situation improved--but this didn't solve the problem completely.
Informants felt that the availability of an adequate interpreter agency was good.
In this study, to minimize possible bias, well-trained and experienced interpreters employed by an interpreter agency were selected.
The workplaces had established policies that included access to an interpreter agency which municipalities had ensured through the Public Procurement Act.
The guidelines included information on the respective municipality's website, the name and contact details of the interpreter agency that the municipalities have a contract with.
Procurement is done by the provider of interpreting services, and the Public Procurement Act [ 36] specifies that contracts must be signed with the most economically advantageous interpreter agency after an assessment based on criteria of price and quality.
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Interpreter agencies supply well-educated and authorized interpreters [ 44].
Previous studies suggest that caring for patients who speak a different language is difficult because of lack of or unavailability of interpreters or problems in accessing interpreter agencies, which in some cases force care providers to use family members as interpreters.
A quality interpreting agency will know their interpreter's strengths and weaknesses, and distribute assignments accordingly.
Jeff McWhinney, director of sign language interpreting agency Significan't, has used new technology to bring sign-language interpreters into public services, which is changing the lives of deaf and hard-of-hearing people.
When interpreting agencies assign unqualified interpreters to jobs, they are denying equal access it happens at hospitals, police stations, and court rooms alike.
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