It also carries enormous risks for Live Nation, which now faces the prospect of having to expand its own small internal ticketing operation or form a partnership with another outside ticketing agency.
"An internal ticketing system, for example, that works with resellers, and helps track complaints.
The idea with the service is to provide an intelligent internal ticketing system, whether that's for HR, IT or other internal help desks.
Other potential areas for the app to help users include managing approvals and rejections in the hiring process, as well as internal ticketing.
"Some internal ticketing systems you can use are searchable — as you imagine it finds all the answers, the problem is when you have all that many people you get 10,000 results," Srinivasan said.
And for two people with an international ticket, Ethiopian is offering 10% off internal flights.
However, according to The Zendesk Benchmark, it can take an average of 24 hours for support teams to provide a first response to an employee's internal support ticket.
Once they submit their answers, the site locates an insider who works with travelers to plan every aspect of the trip, including hotels, walking tours, restaurant reservations, internal flights and train tickets.
Having started his career in the heyday of the early 1990s, ferrying packages across Sydney's harbour bridge, he now supports his young family by delivering train tickets and internal mail around Leeds, and cheerfully admits to having almost more work than he can stay on top of.
