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But for many of those who declined to use similar technology in similar places when it was repeatedly tried over the last 20 years, the main appeal of the machines is the chance to avoid what they say are increasingly frequent frustrating, hostile or guilt-inducing interactions with service workers.
Economists, psychologists and sociologists have charted our ballooning work hours; the increase in time devoted to competitive shopping; the commercialization of leisure that turns fun into work and requires military-scale budgeting and logistics and emotionally draining interactions with service personnel.
The impact of staff perceptions of daily work pressures on burnout requires further exploration because both issues may be adversely affecting the quality of staff interactions with service users.
Negative perceptions stemmed primarily from interactions with service staff and the availability of resources, rather than the condition or accessibility of facilities.
Carers' experiences of their carer role were also explored, in order to provide a context for their interactions with service providers.
Non-participant observation was also used, where the researcher observed waiting times, postpartum mothers' interactions with service providers, and the environment at the health facilities: amenities, cleanliness, and bedding.
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"Over time, we plan to expand to facilitate more interactions, with services like CRM, invoicing, product management software and more to create an end-to-end solution".
The aim of this study was to explore the experience of breathlessness in patients with chronic obstructive pulmonary disease (COPD) through patients' accounts of their interactions with services.
The gap between ratings of ideal and current care was small, which suggests that pre transfer, young people with different LTCs are generally happy with their interactions with services.
The three main domains that impact on caring are the illness itself, the societal reaction to the illness and carer factors, including costs and interactions with services which are illustrated in Fig. 1.
Although women's beliefs about their experiences were clearly influenced by their interactions with services, which are dominated by a knowledge base that 'medicalizes' distress [ 26], this did not restrict their accounts.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com