If your systems are good and your staff have clear instructions, customers shouldn't need to call you while you're on holiday," says Thompson.
For example, to copy the information from Customers(1) to Customers(2), use this instruction: Customers(2) = Customers(1).
The Justice Department and New York attorney general cite internal Bank of New York Mellon e-mails that indicate the bank's officers were aware that it was not giving the best possible deal to the standing instruction customers, and that the program depended on taking advantage of the spread in transactions by assigning less favorable transactions to its customers.
The preceding example is equivalent to the following instruction block: Customers(2).Company = Customers(1).Company Customers(2).Contact = Customers(1).Contact Customers(2).RegionCode = Customers(1).RegionCode Customers(2).Sales = Customers(1).Sales.Sales
Inevitably, those instructions left customers with questions that placed a burden on the company's customer service department.
An automatic bank teller machine, for example, must receive instructions from customers and act accordingly.
However, a spokesman said it was also getting "hundreds of online instructions" from customers wishing to cash in their pots.
At Jones's instruction, the customer at the head of the line pushed her cart toward cashier No. 7. Jones boomed out to the next customer, "Twelve is ready!" Then, "Twenty-two is yours!" And so on.
In Houston, Cuchara, an intimate Mexican restaurant full of delicate artwork, began handing out cards with behavioral instructions to customers with children in 2015, according to CBS affiliate KHOU.
Instead, the focus is on whether Corzine gave direct instructions that customers' money be used, or instead simply headed a firm where such actions took place on his watch.
