Around a decade ago firms realised they could use the internet to offshore information technology and back-office work to places such as India and the Philippines.
The Economic Times, an Indian publication, reported last week that other media companies, including Time Warner, Disney and Bertelsmann, were considering outsourcing parts of their information technology and back-office operations to India.
This established itself in central Europe in the 1990s when western European companies were looking for ways to handle their information technology and back-office operations more cheaply and efficiently.
The shift by Infosys and others is symptomatic of a maturing industry that wants more revenue from its own intellectual property instead of providing only labor-intensive, low-margin information technology and back-office services.
India's successful businesses in information technology and other back-office services have brought back some expatriates and their investment.
The FedEx Services segment includes FedEx Corporate Services, Inc., which provides sales, marketing, information technology, communications and back-office support to other companies in the FedEx Group.
"It also doesn't help that there's tremendous denial among information technology professionals about getting back to work in their field".
Corporate and government information technology departments have held back on committing to BlackBerry 10 phones and, more important for BlackBerry, the corporate server software that supports them.
Mr. Kutnick, the research chief, added that Enron had "outstanding" information technology organization that was backed by "tremendous amounts of money".
There has been widespread disappointment with outsourcing information technology and the routine back-office tasks that used to be done in-house.
