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The Federal Reserve Board could require lenders to inform borrowers fully about prepayment penalties -- both by telling them personally and through easily understood documents.
Yet, I was instructed to inform borrowers that they were 'active and in status.' One time I complained to a supervisor that I felt I always was lying to borrowers".
For interest-only mortgages, the December rules clarify that lenders must inform borrowers of the date that an interest-rate change takes place, rather than the date when the modified payment is due.
When asked under what conditions lenders must inform borrowers of their credit scores, for instance, "large majorities" correctly identified three key conditions, including: after a consumer applies for a mortgage; whenever a consumer is turned down for a loan; and on all consumer loans, when the applicant does not get the best terms, including the lowest interest rate available.
To move forward we need to reform the system, better inform borrowers and -- most importantly -- start creating jobs.
Consumer advocates blame the department's loan contractors, which collect monthly payments and counsel borrowers on repayment, for failing to inform borrowers of their options.
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Follmer's suit, one of several across the country seeking class-action status, alleges that Bank of America "regularly falsely informs borrowers that it did not receive requested information and demands that documents be re-sent".
The cost was nominal, and 1,145 borrowers opted out of the settlement, an indication that informed borrowers considered the amounts offered inadequate in relation to their damages.
"The department continuously works with its servicers to find innovative strategies aimed at informing borrowers of their repayment options to help them better manage monthly loan payments and remain up-to-date on their payments," Nolt said.
In 1987, Congress required that collectors inform delinquent borrowers about various options for settling their debts.
The Obama administration struck a partnership with tax-preparation firms Intuit and H&R Block to inform eligible borrowers of their options.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com