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This study involving 435 adult customers, investigates over two time periods (Episode 1: initial failure, and Episode 2: ineffective recovery), the association between the initial service failure type, subsequent ineffective service recovery attempts, and customers' cognitive appraisals.
The main outcome measure of the study was the VRS technical ES, which reflects the room for potential efficiency improvements arising from currently ineffective service delivery processes.
From a societal perspective, this is an ethical matter, since resources expended on an ineffective service are not available for other, demonstrably effective alternatives.
Although good progress has been made on conceptualizing restructuring and cost recovery most livestock farmers in Sub-Saharan Africa have still to 'make do' with, at best, a rudimentary and, at worst, a totally ineffective service.
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The killing of 34 striking miners by the police in August further stoked the kind of anger seen in often-violent protests by the poor against miserable living conditions and ineffective services.
An entity providing ineffective services or issuing trademarks that later faced serious litigation would earn poor ratings while a reliable entity would fare well.
At the same time that ineffective services are being overused, many potentially valuable services are not used enough.
The question then becomes, are even more resources required to be 'found' beyond efficiency gains and stopping ineffective services?
As a result of inadequate or ineffective services and information, young people often experience negative reproductive health consequences, including unplanned pregnancies and HIV/AIDS [ 3].
Appropriate use of resources Although this domain was mentioned only a few times, the consequences of costly but ineffective services were serious.
At this stage good commissioners, having used resources effectively, will have an opportunity to reinvest savings or utilise resources from ineffective services by decommissioning.
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Since I tried Ludwig back in 2017, I have been constantly using it in both editing and translation. Ever since, I suggest it to my translators at ProSciEditing.

Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com