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And if we're able to increase client satisfaction by five points on an account, we see an extra 20% in revenue, on average.
VL has been hypothesized to increase client satisfaction by reducing treatment times, giving women a more active role, and emphasizing client-provider relationships.
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Evidence shows that a pleasant de-medicalized environment and friendly staff increase client satisfaction [ 1, 2].
It is paramount, therefore, that HCW are trained to improve interpersonal communication so as to increase client satisfaction.
Therefore, countermeasures such as increasing access to ART service, availing clean toilet and ART drugs may further increase client satisfaction level in the region.
DHTs also can expand participant treatment options, further increasing client satisfaction and improving client engagement with the treatment of their choice.
Vouchers are commonly used in health and education services aiming at encouraging the use of under-consumed services, targeting beneficiaries, and increasing client satisfaction [ 14- 16].
Furthermore, improving provider-client communication and devising ways of increasing clients' satisfaction with PMTCT services is advised.
We recommend more efforts to be exerted on improving provider-client communication, devising ways of increasing clients' satisfaction and designing an effective motivation strategy for service providers to enhance the status of PMTCT services.
Providers valued skills enhancement, more variety and challenge in their work and better job satisfaction through increased client-satisfaction.
At personal level, providers valued skills enhancement, more variety and challenge in their work, better job satisfaction through increased client-satisfaction.
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