However, the second domain of quality, that is, process of care which includes, promptness, responsiveness, and women-centred behaviours, such as respect, dignity, and emotional support have not been given due attention.
Iso Rabins, the founder, had hoped to employ staff foragers but found that the laudable attributes of folks willing to forage full-time did not include promptness in returning calls or punctuality.
Administrative efficiency was investigated in our study using two proxies, including prompt arrival of insurance funds and promptness of the referral system in the NHIS.
Among the mean scores the maximum scores were given for parameters including "the promptness of prescription medication service" (2.99), and "the professionalism of all the pharmacy staff" (2.96).
Themes of quality of care included were promptness of service such as availability of the health provider and transport to reach the institution; provision of appropriate medical care (primarily medicine); emotional support and privacy provided during delivery; cleanliness and hygiene of the place of delivery; interpersonal behaviour, cognitive support, and faith in the provider's competence.
The factors included were promptness of services such as availability of the health provider and transport to reach the institution; provision of appropriate medical care (primarily medicine); emotional support and privacy provided during delivery; cleanliness and hygiene of the place of delivery; kind interpersonal behaviour, cognitive support, and faith in the provider's competence.
In order to meet the above objective, it is important that Crews management, which includes their composition and promptness verification, is implemented in Operational Management Module.
Promptness also included lack of prompt referral, which was a cause for dissatisfaction with services in one study in Nigeria [ 50].
The study findings highlight that along with structural aspects of quality, the process of care, which includes emotional support, privacy during childbirth, and promptness of care is equally important for women during childbirth.
Process determinants included interpersonal behavior, privacy, promptness, cognitive care, perceived provider competency and emotional support.
Responsiveness of care usually includes respect towards the patient as reflected by the degree to which the health system is sensitive to patients' dignity, confidentiality, and autonomy as well as the level of attention given to clients (promptness, quality of environment, access to social assistance and free choice of provider) [ 18].
