In developing a CSQI for use in benchmarking of operator performance, it is critical to recognise that operator's may have little control over many of the attributes that define a consumer service quality index (or any customer satisfaction metric).
As a starting point, the archdiocese will closely examine churches that have lagged in four benchmarks of vitality -- daily and weekend Mass attendance and the number of baptisms and religious-education students -- as measured by parish data collected from September 2001 through August 2002.
As research and knowledge are cumulative processes, such global gatherings have been useful in establishing benchmarks of progress, pointing to future priorities, and facilitating cooperation among different actors.
Overall, our study will be helpful in establishing useful benchmarks of QI in North America.
Timing of discharge from ICU may therefore be used as a quality indicator in benchmarking quality of care on an ICU.
This is in accordance with the recommendation Hanning [ 6] made to differentiate between same-day and overnight cases in benchmarking length of stay.
Indeed, the book goes further in defining the benchmarks of a new approach to business, built on moral values.
This information can be used in the benchmarking of initiatives in Europe and the further implementation of integrated care.
"We take a lot of pride in benchmarking ourselves against best- of-class all over the world," Martin says.
And aren't dispassion and nonjudgmentalism, as in Tough Love, unassailable benchmarks of artistic integrity and quality?
A major effort of the CRP consisted in the benchmarking of steady state core configurations and performing transient/accident simulations.
